Please provide the following information. For Annual stock returns please contact the RGA department.
Items may not be returned prior to obtaining an RGA number. Freight must be prepaid. Items must be returned in unused condition and in original container. A 5% Handling Fee will be assessed to all returns within 30 days of purchase unless the shipping / order error was made by EMUGE. The 5% Handling fee will be reduced to 0% if a stock order of equal net value is placed as an offset order to the return. A 20% Restocking Fee will be charged on all items returned after 30 days / less than 1 year, this will be reduced to 5% provided a stock order of equal net value is placed as an offset to the return. A 50% Restock Fee will be charged to all items returned after 1 year / less than 2 years, this will be reduced to 20% provided a stock order of equal net value is placed as an offset to the return. After 2 years no return. Special orders, modified items, items not in current catalogs or used items cannot be returned for credit. *The above conditions may be changed at the discretion of Emuge Corp.